Wegmans - What ever happened to customer service, Danny?
May 2, 2012, bought money order at W for $100.Went back May 8th, wanted to return it for $100., no longer needed it for the purpose it was intended.
Patrick and Michael, 2 of the managers at the Won Alberta, Amherst didn't know the money order policy. Nannette, a customer service worker, incorrectly informed them that if there was any writing on it, W could not give me my $100. back. Called 800 # on back of Money Gram when I got home & automated message informed me that with ID (my drivers license which I showed Patrick and Michael because Patrick said maybe I found the it and basically accused me of being a criminal), both ends of money order, & writing not used for intended purpose on back; it could be cashed.
Had an appointment on May 9th., in Buffalo; so decided to stop by at Wegmans on Amherst; spoke to Megan, a manager, who informed me that if I had bought the money order at her store the would give me my $100., but they couldn't cash the 1 I bought at Alberta Dr. She called Alberta Dr. and said they would cash it for me. I spoke to her for about 15 minutes and told her not to lie to me because I had to take 4 buses to get there.
She gave me her phone number. When I got to Alberta, James at the service desk gave me a form and said something to the affect that they weren't comfortable giving me back my $100. and that I would have to fill out a form and go through the asinine procedure of waiting several months before I received my $100. After Alberta mistreated me for 2 days and the manager at Amherst, Megan, stabbed me in the back and lied to me (I called her from Alberta and she couldn't justify what she had done to me); James had the never to tell me to have a nice day.
I told him where he could put the form. I went to get a cup of coffee. Tried 1 more time to speak to a manager. Eric, a manager, just gave me the form solution.
I told him Good-bye and I didn't want to deal with him because W refused to give me back me $100. Then a 6 foot tall man named Steve with folded arms started following me around. I'm a 58 year old woman who is 5 feet tall. I'm a breast cancer survivor with multiple health issues who took a total of 11 buses, several phone calls with approximately 30 minutes on my phone until I had no more minutes, and 2 days of my life to resolve this surreal situation at a store that should know better to no avail.
I'm on a limited income and have been doing business with W for 23 years. 12 of those years have been at Alberta Dr. I will never shop at W again. I intend to write a long letter to Danny W, the owner.
Put a column in several newspapers. I've been advised to call 2 on your side.
Also, I intend to blog on every site I can find on the computer.I can buy my food at other local stores.
Review about: Wegmans Manager.