I shopped at Wegman's and spent $110.00 on my food order.I thought it was excessive.

As I was going out the door I noticed a charge for some items on my sales slip. I did not know this was the price so I took the package back to the store to return while my husband took the rest of the groceries to the car. When I went to the service counter to return, the woman asked me if I had walked out of the store with my cart of groceries. I told her yes and she said I could not return the items because I walked out of the store with the groceries.

I told her the sales slip shows I just purchased them and she said they don't care about that. Because I walked out of the store, the items were not returnable. I have never heard of a policy like this in any store in my entire life. I will never shop at that store again.

Not only because of the policy, but because she was so rude and obnoxious.

Had an Experience with Wegmans?

Write a review


Terms of Service
Post Comment

Just dispute the extra charges with your credit card company as you have already asked Wegmans kindly.

Brockport, New York, United States #1037294

Yes, I found that out...u can't even get the manager ... he's a blohardoo!


It probably was perishable items!

Rochester, New York, United States #796909

So what store was it ?


That is not a Wegman's company policy, I would write to corporate, they can sort it out for you.

Wilkes Barre, Pennsylvania, United States #736398

My daughter and I spent over 2 hours shopping in the Wilkes Barre store.Between us we spent over $200.

My granddaughter (4 years old) spent the entire time being cared for in a playroom with a Wegman's employee, who was as sweet as could be. My granddaughter loved her. The shopping experience was awesome, I was able to find lots of Gluten Free products that you can't find in other supermarkets.

Everyone in the store was helpful and courteous, I could not have asked for anything better.We both will be shopping here a lot more often.

to giannasnana589 #738746

They won't take back perishable items, although they usually do anyway, because once they leave the store you could do anything to that item.From as simple as not keeping it at the proper temperature to injecting something foreign into it.

No one wants to eat something that someone else has taken out of the store, and the store throws it away. Whole turkeys, hams, you name it.

Not only is it a waste, but I'm sure as customers we pay more for your waste.Choose what you buy wisely so it doesn't have to be returned.

to ***sumer Baltimore, Maryland, United States #809226

Exactly.I work in customer service and hundreds of dollars in perishable items are thrown out each week because customers purchased either the wrong item or over bought.

And when you explain that the items will need to be thrown out they don't care.It's such a waste.

You May Also Like

Wegmans - Bad food & Terrible customer service from Lara and Tate in the King of Prussia store! Wegmans "I just left the store located in King of Prussia for the second time this evening 8/25/2016!! I purchased chicken from the store. Once arriving home my wife and I..." Read more Smiths Food And Drug Centers - Kroger hates it's customers Smiths Food And Drug Centers " May 20, 2017 Update - It’s been about a year since this problem happened and I wanted to update my experiences between now and then. First, I wanted to..." Read more Whole Foods Market - Forget the rude service Whole Foods Market "Dear John Mackey First i say forget the rude service! its the worst when I'm here in Florida. I am blessed to shop where and when from Florida to California..." Read more Lulu Hypermarket - Didn't expect this!! Lulu Hypermarket "We are regular customers of Lulu hypermarket. Yesterday when we went shopping there was good offers and discounts related to eid festival, and we came across these berry section and..." Read more Airbnb - Air BNB sucks Airbnb "I booked a place in Miami that listed free breakfast, beer, oceanview, and 3 bedroom. When I arrived there was a half empty case of eggs, milk, cookies, etc. There..." Read more Quigley Concepts Event Management - Unprofessional Quigley Concepts Event Management "Made a complaint about Quigley Concepts Event Management about one of their staff who parks on a disabled parking at glendalough station. Number one she is NOT disabled. Number two..." Read more NUCOT IS NOT FAKE!!!! PLEASE READ THIS !!!!!!!!! Nucot "Dear All, Nucot is not totally fake as many people claim. People who are disappointed with NUCOT are the people are the people who have failed in bagging jobs even..." Read more North Coast Auto Mall - They fooled me twice; shame on me! North Coast Auto Mall "My sister hosted a foreign exchange student from China for his senior year of High School. He was subsequently accepted to attend Ohio State University. As a graduation present, his..." Read more