The customer was working for a Not-for profit group, buying a large amount of groceries for some large scale event her group was doing. She had a check WRITTEN OUT TO WEGMANS, and went to pay for it. A manager came over and said that they would not accept her check because "her shoppers club card could not cash checks". Actually, she DID have check cashing on her card, but they would still not allow her to pay with a check. She offered her ID, her name, any information that they would need, but the Manager told her that this was "not her problem" and since the organization "does not have a business card with Wegmans", the manager "doesn't even have to bother" helping her.
I am also in this group, so I was helping this woman shop. I know the group is literally not a business, and can not get a business card. I really want to know how they would expect a not-for profit organization to get a business card, if they are not legally a business?
This manager kept going on and on about how it was "not her problem" and how she did not have to help this customer.
She belittled the customer in front of other associates and customers to the point where the customer left in tears.
This manager was a 40+ year old woman, belittling a woman in her early 30's, simply because she did not feel like helping the customer. Who the *** does that?
I had to pay the entire thing out of pocket because they would not allow the organization to pay them.
Product or Service Mentioned: Wegmans Manager.