BUG in prepared foods - WEGMANS OCEAN NJ - management didn't care
Update added by user May 23, 2015
Wegmans did contact me after a few days and have taken corrective action.If I could remove the review I would.
All I wanted was the company to take action on a quality concern.Thank you Wegmans for resolving the issue.
Original review posted by user May 04, 2015
I purchased on 29Apr the prepared meal that included garlicky greens..
As I was eating this meal immediately following the return from shopping, that evening, I discovered a very LARGE bug. I contacted the store, spoke to David the Chef, sent him a picture of the critter from my cell phone, to his cell phone. I also spoke to someone in customer service. Both took my name/phone/complaint and promised someone would contact me.
I have not heard back from the store and have SERIOUS concerns that this issue is not handled in the proper manner. Not to mention that I was completely SICK and disgusted, having eaten some of this meal. Why hasn't the general manager called me? Why haven't I at least been offered a refund for my meal that I could not finish??
Is this issue really brushed under the carpet with no changes to procedures to ensure better quality and to try and do something about a VERY UNHAPPY customer.I am just amazed how this has been handled by what I thought was a reputable store.
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- Customer svc didnt care
- Reason of review:
- Bad quality
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Prepared Meal
- Review category
- Food Stores
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