Wegmans
Reviews and Complaints
Severely downgraded paper products line with Wegmans brand name and increased prices on those products.
Wegmans takes advantage during Covid Flu
- I like the cashiers
- Prices are way to high
Preferred solution: Price reduction
User's recommendation: Go else where to spend your money!
Mciukdnt make sure the bag was closed
User's recommendation: Steer clear of unprofessionals at wegmans.
Very very pist and agrivated
i went to the wegmans on rt 57 in liverpool ny and bought some groceries and went threw the self check out lane, i rung up my groceries and slid my ebt card threw and it said approved which means the payment was recieved . now it said that i owed .15 for 3 bags.
i went to pay for the bags and the guy that was watching over the self check out told me the machines dont take change. so i said ok, he then said he would print me out a reciept to bring to the service desk to pay for the 3 paper bags. well i got to the service desk and the workers behind the desk argued with me that i had to repay for my groceries which i had already paid for, the only thing i owed was .15 for the bags. needless to say your workers behind the counter double charged me for my groceries and didnt want to know nothing.
due to the issues with your workers there and double charging me for groceries, i will never shop in your unhonest disrespectfull store again.
you have lost my buisness for good. your company is a total rip off and disgrace.
Preferred solution: Let the company propose a solution
User's recommendation: dont go there cause they will rip you off . very rude and disrespectful.
Delivery not happening
- Good selection of goods
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montvale, New JerseySelf checkout
- Variety of products and excellent wegmans products
- Self serve checkout and difficulty getting curbside
Preferred solution: Let the company propose a solution
User's recommendation: Do not use self checkout.
Complain about watermelon
This is the third time!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Syracuse, New YorkI bough t a gIft card from Onondaga wegmans for 450$And now it hasn't been activated why
- Cleanly
- Service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharged for tussle mussie
- Great prices
Preferred solution: Full refund
Unhappy
Preferred solution: Full refund
User's recommendation: Don't buy wegmans bacon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Glenarden, MarylandCovid Racism
- Racist clerks do not let you in their aisle based on race
Preferred solution: Let the company propose a solution
User's recommendation: Boycott Wegmans
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStay Away from the Pizza
- Once had really good pizza
- Now the pizza is inedible
Preferred solution: Bring back the original recipe, please!
Question about upcharge on shopping order.
I wrote and mailed a letter (copy below) over two weeks ago and haven't had a reply as of yet.
The last thing I expected from Wegmans was to have a letter mailed to the CEO completely ignored.
I'm still awaiting a reply.
Sincerely,
Marty Kastriner
************************************************
Colleen Wegman
Wegmans Food Markets, Inc.
1500 Brooks Avenue PO Box 30844
Rochester, New York 14603
Dear Ms. Wegman,
My wife and I have been regular shoppers at the Northborough, MA store since it's opening in the fall of 2011.
We have appreciated the high quality of your fresh produce, dairy and deli departments as well as the fantastic seafood and meat departments.
Your employees are obviously well trained because it shows in the attentiveness to the customers' needs.
I am writing to you at this time because of a problem we've encountered with shopping during the COVID-19 outbreak.
Your stores like so many others have teamed up with InstaCart and together you are providing a valuable service.
Unfortunately, you've found it necessary to attach a surcharge to every item in our shopping order.
If this were an industrywide practice I would be annoyed but would accept it as a cost of doing business under these conditions.
Unfortunately, Wegmans is the only supermarket chain that adds a charge to each item on my shopping list.
I have subsequently shopped at Price chopper on 2 occasions, and BJs both of which use InstaCart as well for delivery service, and neither of these supermarket chains charges one cent extra.
As a matter of fact, they make sure to apply a sale price to an item when it's on sale.
Another store in my neighborhood Stop and Shop delivers through their own delivery service (PeaPod) and again there is no upcharge.
I spoke with a friend in Houston, TX who shops at Kroger and again there were no extra charges for the foods ordered but only a normal delivery charge.
When I emailed the Northborough store I received a preprinted reply which to me indicated I was not the only one to complain about these upcharges.
I wrote back and have not received any additional reply. This is not a good sign so I'm writing to you at this time in the hope that you will reconsider your policy about surcharges.
I live in a 55+ community of exactly 100 homes and feel it's only right to bring this to my friend's and neighbor's attention. We are food shoppers and don't appreciate what I believe to be corporate greed.
Attached is a copy of the email I sent to the Northborough Wegmans store earlier in May.
A reply would be appreciated.
Respectfully,
Marty & Rita Kastriner
2 Wessonville Village Way
Westborough, MA 01581
508-366-****
mrkastrin@***.com
********************
My email to Northborough, MA Wegmans:
The actual charges for food as specified on the Wegmans register receipt was $178.94 so I satisfy the order minimum of $35.00.
The fee charged by InstaCart was a total of $25.24 broken down as follows:
$ 3.99...Delivery Fee
$10.42...Service Fee
$10.42...Tip
$00.41...Tax
$25.24...Total charges to InstaCart
The addition of Wegmans food charge of $178.94 + InstaCarts $25.24 equals a total of $204.18
My credit card was charged $233.62 which is an unknown difference of $29.44.
This $29.44 is either an incorrect overcharge and should be refunded or it's an upcharge from Wegmans.
I've subsequently shopped at BJs, Price Chopper (twice), and Stop & Shop ALL with any gouging upcharges.
I spoke with a friend in Texas who shops at Krogers and they weren't charged anything beyond the regular food charge and delivery.
Will Wegmans refund the overcharge and keep me as a happy and satisfied customer which I've been since you've opened the Northborough MA store in the fall of 2011 or will you lose me and my friends and neighbors as good customers?
Respectfully
Rita and Marty Kastriner
2 Wessonville Village Way
Westborough, MA 01581
508-366-****
mrkastrin@***.com
User's recommendation: Amazingly Wegmans has decided to not respond to a letter I mailed to the CEO over 3 weeks ago and also they have not responded to an email sent through "pissed consumer".
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Canandaigua, New YorkNon enforcement of face masks.
User's recommendation: Go elsewhere to shop safely and voice your concerns. Wegmans is not following the NYS mandate.
People Not Wearing Mask - Wegmans-Wilkes-Barre
Preferred solution: Let the company propose a solution
User's recommendation: Wear your Mask While Shopping
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
What does Mciuknt mean?