Wegmans

I think Danny Wegman should visit the general mgr of the store in Wilmington De. And have a talk with him why his store is always out of stock on so many everyday items

We have been faithful WEGMANS shoppers and drove to Wilkes Barre Pa to shop when we lived near Carlisle Pa, until they opened in Mechanicsburg,

Then when we moved to De.

We shopped at the Glen Molls store in Pa

We were so happy to get a WEGMANS near us here in Wilmington De.

WOW!

What a let down!!! A ver nice store and employees very helpful, but I dont think mgmt knows when items are low in stock and its time to order.

Danny please visit your mgr and get him up to speed or give him an alternative to move on it not with WEGMANS..

If you want our shopper card # to see how much we spend at your stores I think you will see why were frustrated.

Talking to others in the check out line echo just about all I just communicated to you.

In the meantime Happy Holidays to you and your family.

Joseph Zawoiski

on 15 May, I purchased a package of Yukon Gold, mashed potatoes from Wegmans in Hunt Valley, Maryland. Today I go to prepare them and I remove the sleeve and see a large spot of mold, growing in the package.

I checked the expiration date, which is 15, June 2023. I return the package to the store when I got to the customer service desk they told me they wouldnt exchange it that I purchased it too long ago and the expiration date was close even though its 10 days away from being expired.

all I wanted was to get a new package of Yukon Gold Nash potatoes and they wouldnt exchange it for me. I have been purchasing from the Hunt Valley Wegmans since they open their doors and I have to say if thats how they treat a good customer that I will do nothing but smear them as best as I can, including, standing outside the store and telling people not to buy from them.

My complaint

I am a veteran instacart worker earning money for wegmans and instacart as personal shopper over 2 years at this location and have never been treated so rude here .

I was completing a very large order for wegmans instacart customer in search of the diary manager seeking a special milk and was approached by an employee Annetta very rudely yelling at me to stay away from the dairy door - get out of there - you cant be there - that is for employees only across the isle . The dairy manager has always been very nice and helpful finding items for me as needed and stated to me to peek in to seek him out if he wasnt on the floor.

We work together to ensure our wegmans customers get all their items as needed . As I did so Annetta her name is proceeded to come out of an isle yelling at me to get out of there (I wasnt in the back I just peaked in looking for dairy manager ) she was rude and very unprofessional in front of the whole store not even asking me what I needed. I finally noticed the manager at the cheese case he helped me but I have never been spoken to or treated so poorly at this store or any store while working completing orders. Totally disrespectful to me as a customer

I always am respectful to everyone while I work .

I know many of the employees here amd have great relationships here after doing this for 2.5 years I am here to earn money for wegmans and to be yelled at in that manner was disgraceful

She didnt even bother to kindly ask if I needed anything or if I was looking for something thats she could help me with. None of that !!!

I hope she gets a speaking to about how to treat customers for fellow workers in the store.

Annetta is not professional in any manner in my opinion Horrible customer service if I was manager I would place her in the back off the floor she should not be working with customers directly (that would most likely better suit her position )

I have ordered a fruit bowl from Wegmans for years. Never a problem.

Suddenly, they dont want to make it. I cannot have pineapple, so I order it without. They refuse. They tell me to order it over the phone and pick it up.

When I get there, theres no order. I have been told that its wasting fruit, that its against the law to replace fruit, or pick up fruit with your hands, they dont have the staff to make it, they dont have to make it in they dont feel like it, etc. This is the Fairmount New York store. I was told by a manager named Dave that he would make it for me and come back in an hour.

I came back he was nowhere to be found and there was no order , he sent someone up to take care of it for him who refused to make it. Finally he gave in & he would but instead he went over to produce and grabbed someone named queen and they both ganged up on me verbally. They both said queen was the produce manager, which was a lie. They yelled so loud at me that three people came up to me in the store to ask if I was OK.

Finally, he made the bowl and I left. Now Im trying to get another one and Im going through the same thing. Hung up on by store, managers, laughed at called names . I was told sometime ago that they were going to have one 800 Wegmans block me and I am blocked.

No one cares.

I emailed Wegmans, the CEOs office and was ignored. When did Wegmans decide the customer service its no longer important?

4/19/23

Im a regular customer at wegmans, love the store, great employees, food always fresh, I have been to many different locations. They never fail to please.

But today I felt that I was racially profiled. ( I am an African American older woman )

Went through self checkout line I was the only one checking out on that specific side. There were other customers checking out in the other self checkout line on the other side. The employee came and stood directly in front of me as though she thought I was not going to scan all of my groceries mind you in the past there have been times when I overlooked scanning an item and made it a point to take the item back into the store in order to pay for it.

Im not the one to steal, Felt very disrespected. Im sure over the past years Ive spent thousands of dollars at wegmans. Not a good feeling and disappointing. I did watch for a while to see if anyone else was watched, but after I was all checked out the employee who was watching me walked away.

Im an honest person. So while she was watching me someone was probably stealing.

Several years ago Wegmans decided to upgrade they're so skins and remove the ability for the machines to accept cash citing that there was a decline in cash sales. I called and complained immediately this is specifically about the location in Westwood Massachusetts.

This is the poor excuse I was given.

Good morning Robert,

Thank you for taking the time to contact us and share your concerns. We apologize for the inconvenience of discontinuing cash payment at the self-checkout registers. Over recent years, we have seen as a company, a decline in cash transactions. We have found that customers are using payment methods that offer a seamless checkout experience such as Credit, Debit and mobile payment options.

Because of this we have made the decision to no longer accept cash at our Self-Checkout terminals. We will still be offering cash transactions, including cash back, at our staffed lanes and Service Desk.

We welcome your feedback and we will pass it to our corporate team that is gathering data on this remodel. We value you as a customer and hope to continue serving you.

Sincerely,

Amanda

Customer Care Specialist

The neighboring Target store still accepts cash at this self checkout registers. I only go in Wegmans with no other store has a particular item I need for a special occasion.

Currently Wegmans is the only supermarket chain in Massachusetts that does not offer the ability to accept cash at a self-checkout terminal.

All their other competitors except cash at self checkout despite how many people actually use cash at self checkout. It should just be a courtesy to do so.